Training overview S.A.F.E. by Ayleen Charlotte
Empowering professionals to
support fraud victims.
S.A.F.E.
A specialized full-day and face to face training designed to equip professionals with the knowledge, empathy and tools to effectively communicate with victims of fraud and help them “break the spell.” This training is tailored to the specific needs of your organization or sector and includes psychological insights, practical communication strategies and hands-on exercises.
Who is this training for?
This training is designed for professionals who interact with individuals affected by scams and fraud. It is relevant across a wide range of sectors, including:
- Customer Contact & Support
- Financial & Legal Services
- Fraud prevention, Security & Law Enforcement
- Care, Health & Social Support
- Education, Media & Public Awareness
Facilitator
Ayleen Charlotte
Widely recognized for her role in the 2022 Netflix documentary The Tinder Swindler, is now a leading global advocate for fraud prevention and victim support. Drawing from her own lived experience, Ayleen shares compelling and deeply human insights into the emotional and financial impact of fraud. Her powerful storytelling not only gives voice to victims but also inspires change across institutions and society.
Where
At your preferred location. The training is delivered in person for maximum impact.
How
The training is conducted face-to-face and combines theory with practical exercises. Participants will gain knowledge and hands-on tools to better support fraud victims.
Duration
The training lasts a full day, from 9:30 AM to 4:30 PM, with time for arrival and networking.
Training Modules
1. The psychological and emotional impact of fraud
- Understand how fraud manipulates trust, love or authority.
- Learn about trauma responses and the deep emotional toll on victims.
- Recognize signs of shock, denial, shame and guilt.
2. Effective communication with fraud victims
- Apply trauma-informed communication techniques.
- Use language that reduces stigma and builds rapport
- Learn how to listen actively and respond empathetically.
3. Breaking the Spell – Helping victims exit the scam
- Understand cognitive dissonance and emotional bonding with the scammer.
- Explore tools like “The Slow Painter” and narrative reframing
- Empower victims to emotionally disconnect and regain control.
4. Supporting victims beyond the fraud
- Strategies for supporting recovery, socially, financially and psychologically.
- Connect victims with external resources (e.g. counselling, legal help).
- Understand long-term impact and how to maintain support.
5. Action Plan – Creating safer, more empathetic organizations
- Build an organizational action plan for victim-centered support.
- Train teams to recognize red flags early and respond appropriately.
- Create a roadmap for structural change and trauma-aware policies.
This training will provide participants with:
- Insights into the psychology of fraud: Understanding how fraud affects emotions and behaviour. Including cognitive biases that make individuals susceptible.
- Breaking the spell: Strategies to help victims identify manipulation and emotionally detach from fraudulent narratives.
- Practical techniques for empathetic communication: Responding to victims with care, sensitivity and active listening to build trust and rapport.
- Tools to empower victims: Helping them regain confidence, reduce self-blame and take actionable steps toward recovery.
- Exercises and case studies: Applying new skills in real-life scenarios through interactive activities and discussions.
- Strategies for ongoing support: Guidance on connecting victims with additional resources, such as financial advisors or counselling services.
Why this training
Each year millions of people worldwide fall victim to fraud leading to losses amounting to billions. Beyond financial harm victims often experience severe emotional and psychological damage, which can feel traumatic. There is still significant stigma and shame surrounding fraud, making it difficult for victims to seek help.
Your team are often the first opportunity for intervention. They are the first human voice the victim hears in the aftermath. That’s a position of immense responsibility and potential impact. A trained staff member can offer validation, support and guidance. An untrained one can unknowingly cause immense harm. We can’t leave that moment to chance.
By applying trauma-sensitive communication organizations can reduce the emotional harm that victims experience. This approach aims to remove stigma, build trust and avoid victim-blaming. This will foster empowerment instead.
We don’t just need better fraud detection systems, we need better people behind the systems. We need staff who are trained, who understand and who know how to respond with care and competence when victims reach out for help.
Let's create real impact together
Fraud is more than a financial issue; it’s a deeply human one. With the right tools, insights, and communication strategies, your team can be the difference between a victim feeling isolated or empowered. This training isn’t just about knowledge, it’s about transformation.
Join me in building a safer and more empathetic world!
- Price available upon request.
Wondering how these insights could support your team or organization? Let’s schedule an introductory call to explore the possibilities together.
Contact information
Ayleen Charlotte